Contact and Legal Notice

Legal notice

Details of the legal entity operating the service and acting as seller in sales transactions:

Legal name

Pointo Teknoloji A.Ş.

Address

Kızılırmak Mah. Dumlupınar Bulvarı No: 9/A YDA Center Kat: 9 Daire: 351, Çankaya / Ankara

Tax office / number

Çankaya VD. 7300603011

Email

[email protected]

KVKK requests

[email protected]

Channels by subject

Sending your request to the right address gets you a faster answer:

• Contact form: the /en#contact section on the home page (fastest route; your message lands straight in our team's inbox)
• Sales and demo requests: [email protected]
• Technical support and fault reports: [email protected]
• Billing, refunds and cancellations: [email protected]
• Reseller and partnership applications: the partner form on the home page
• Data subject requests under KVKK: [email protected]
• Legal notices and service of process: Kızılırmak Mah. Dumlupınar Bulvarı No: 9/A YDA Center Kat: 9 Daire: 351, Çankaya / Ankara

Response times

We answer support and billing requests within 1 business day at the latest. Fault reports that block the service entirely are handled with priority.

Requests under KVKK are concluded within 30 days at the latest, in line with the Communiqué on the Procedures and Principles of Application to the Data Controller.

What to include in your request

To move your request along quickly, please share your name or legal name, your account email address, the subject of your request and, where relevant, the transaction reference. For KVKK requests we may ask for additional information to verify your identity.