Terms of Service

1. Parties and definitions

This agreement is concluded between Pointo Teknoloji A.Ş. ("Voxlin"), which operates the service, and the natural or legal person opening an account ("Customer"). "Service" means the Voice Agents and Voice Studio products together with the console, the APIs and support. "Credit" is the prepaid unit in which service usage is metered.

The Customer represents that any person opening an account on behalf of a legal entity is authorised to represent that entity.

2. Account and security

The Customer is responsible for keeping account details accurate and current. Keeping credentials confidential, authorising users added to the account and all activity carried out through the account are the Customer's responsibility.

You must notify [email protected] without delay once you become aware of any unauthorised access.

3. Scope of the service

The service is provided on a subscription basis and as it stands in its current version. Product features may be improved, changed or, with reasonable notice, removed. Credits granted for trial purposes are promotional and do not create an acquired right.

Phone number allocation, telecom integrations and third-party system connections are not a mandatory part of the service; they require separate configuration and compliance with the relevant provider's terms.

4. Credits, plans and payment

Usage is deducted from the single credit balance shared by the products. Credit consumption rates are published on the pricing page and any change is announced in advance. If the balance is insufficient, new paid operations cannot start and operations in progress may be interrupted.

Subscription fees are charged in advance at the start of each period. Prices are in US dollars and exclude VAT unless stated otherwise; exchange rates and charges applied by your bank on card transactions are yours to bear.

Extra credit packs are bought with a one-off payment and are valid for 365 days from purchase. Trial credits expire after 30 days. Payment, refund and withdrawal conditions are set out in the Distance Sales Agreement and the Delivery and Refund Terms.

5. Acceptable use

You may not use the service in breach of the law or these terms. The following are prohibited in all cases:

• Automated marketing calls or commercial electronic messages without consent, and any breach of Law no. 6563 and IYS (Message Management System) obligations.
• Fraud, impersonation, unauthorised imitation of an institution's or a person's voice, and collecting payments or data through misleading statements.
• Producing hate speech, harassment, threats, obscene material or content relating to child abuse.
• Election propaganda, misleading guidance in health and finance, and critical use as a substitute for emergency call lines.
• Uploading or generating content that infringes third parties' copyright, trademark or personality rights.
• Reverse engineering the service, circumventing security measures, generating excessive load by automated means or deriving the source code.
• Reselling or sublicensing the service in your own name without a written reseller agreement with Voxlin.

6. Voice agents: recording, disclosure and consent

Legal responsibility towards the people spoken to in conversations run by voice agents rests with the Customer. The Customer must clearly disclose that the conversation is handled by an AI agent, inform the individual before any recording starts and obtain explicit consent where the law requires it.

The Customer further undertakes that the numbers to be called hold the required consent status, that IYS registrations are in place where needed, that rules on calling hours and caller ID are observed, and that opt-out requests are applied immediately.

Retention of recordings, their deletion and the handling of data subject requests are managed on the Customer's instructions. Voxlin provides the technical means; the controller towards the people spoken to is the Customer.

When creating a voice identity you may only use recordings you own or for which you have explicit consent. The Customer is responsible for all claims and damages arising otherwise.

7. Customer content and intellectual property

Customer content belongs to the Customer. The Customer grants Voxlin a limited, time-bound and non-transferable right of use needed to provide the service; this right is used only to carry out the requested operation and for support and security purposes.

All intellectual property rights in the service, the software, the interfaces, the brand and the documentation belong to Voxlin. These terms transfer no rights beyond using the service.

You may use the outputs produced with Voxlin (narration, transcripts, agent flows) commercially; the lawfulness of the output and the context in which it is used are the Customer's responsibility.

8. Reseller and partner programme

Joining the reseller programme requires acceptance of the application and signature of a separate reseller agreement. Commission rates, payment periods and brand usage rules are set out in that agreement; these terms are complementary to the reseller relationship.

The reseller is responsible in its own name for the commitments it makes to end customers and may not make statements creating the impression that it represents Voxlin.

9. Service continuity and exclusions

The service is not guaranteed to be uninterrupted or error-free. Planned maintenance is announced with reasonable notice. Interruptions caused by third-party infrastructure (telecom operators, model providers, payment institutions) are outside Voxlin's control.

AI outputs are probabilistic and may be inaccurate, incomplete or misleading. Outputs must be verified by a human before being relied on for critical decisions.

10. Limitation of liability

Voxlin's total liability for any claim may not exceed the amount actually paid by the Customer in the 12 months preceding the event giving rise to the claim. Loss of profit, business interruption, data loss and indirect damages are excluded.

These limitations do not apply to wilful misconduct and gross negligence, nor to rights arising from consumer legislation that cannot be limited by contract.

Third-party claims brought against Voxlin because of the Customer's unlawful use of the service are borne by the Customer.

11. Suspension and termination

The Customer may cancel the subscription from the console at any time; cancellation takes effect at the end of the current payment period. Refund conditions for unused credits are set out in the Delivery and Refund Terms.

Voxlin may suspend the account with notice or terminate the agreement where payment is not made, these terms are breached, or use threatens the security of the service or of third parties. In cases of serious breach, suspension may be applied immediately.

After termination, a reasonable period is granted for access to Customer data; afterwards the data is deleted.

12. Changes and notices

These terms may be updated. Material changes are notified to the email address registered to the account before they take effect; continuing to use the service after that notice constitutes acceptance of the new version.

Notices between the parties are validly given through the email addresses registered to the account.

13. Governing law and jurisdiction

This agreement is governed by Turkish law. The Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction over disputes.

Where the Customer qualifies as a consumer under Consumer Protection Law no. 6502, the right to apply to consumer arbitration committees and to the consumer court at the consumer's place of residence is reserved.