Delivery and Refund Terms

1. Digital delivery

The moment your payment is approved, the credits purchased are added to your account balance, your subscription plan is activated and you can start using the service immediately. Delivery is made by crediting your account; there is no physical shipment.

The transaction summary and the invoice are sent to the email address registered to your account. You can follow your balance and credit movements in the billing section of the console.

2. Delivery time and costs

Delivery normally completes within seconds. If your payment was approved but your balance has not been updated, simply write to [email protected] with the payment reference; we check the transaction and credit your account.

No shipping or delivery cost arises for a service provided electronically. The statutory maximum performance period is 30 days; if performance does not occur within that period, the amount you paid is refunded.

3. Right of withdrawal and its exception

For buyers qualifying as consumers, the withdrawal period is 14 days from the conclusion of the agreement.

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services performed instantly in the electronic environment and intangible goods delivered instantly, where performance has begun with the consumer's approval. Credit packs fall within this exception because they become usable immediately after payment, and your approval is collected separately at the purchase step.

4. Refund conditions

Despite the statutory exception, as a matter of good commercial practice we issue refunds in the following cases:

• If you apply within 14 days of purchase and the credits purchased have not been used at all, the full amount is refunded.
• If part of the credits has been used, the amount corresponding to the used credits is deducted and the remainder is refunded. No refund is made once consumption exceeds 25%.
• Credits granted free of charge as part of a trial are not subject to refund.
• Where a technical fault prevented you from using the service and the problem could not be resolved within a reasonable time, a pro-rata refund or credit compensation is applied for the affected period.
• Incorrect or duplicate charges are refunded in full as soon as they are identified.

5. How to request a refund

Send your request by email to [email protected]. Your message should include your account email, the purchase date, the plan name, the payment reference and the reason for the refund.

Requests are assessed within 3 business days at the latest and the outcome is confirmed to you in writing. Approved refunds are returned to the card or account used for payment within 14 days of acceptance. Depending on your bank, it may take a few more days for the amount to appear on your statement.

Following a refund, the related credits are removed from your account; no additional debt arises for services already used with the refunded pack.

6. Subscription cancellation

You can cancel your subscription from the console at any time. Cancellation takes effect at the end of the current payment period; your access continues until then and no new charge is taken.

No refund is made for the remaining days of a period that has already started. For annual subscriptions you may request a refund under the conditions in section 4 within the first 14 days, provided the period's credits have not been used.

7. Contact

For delivery, refund and billing questions write to [email protected]. Seller details and other contact channels are listed on the Contact and Legal Notice page.